I've done both, Ive taken a pub to the small claims court, he paid up and I got the newspaper to take some photos after the *event.., a few weeks later the matter wasnt resolved and there was no planning notice put up so I phone the council just to make sure.. they said nothing had been asked for.. so I did it through the DDA, got to the stage where the mediators have meetings with him and I, and embarressment won... he removed the steps and put a really nice ramp in, and it was.. lovely. I went back the week after it was done and spent the money I'd won in small calims there.. matter resolved and we were friends once again ;)
I started taking my local train station to court as I could only get a train in on direction, and couldnt come back on it.. letters flew past over 2 months, they told me they were to be finished our stage of the railway in 2010.... I phoned the paper.. wrote an article and the very next week I was going past the station and the builders were in ;) three days later it was finished and I had a letter stating what they had done the following week. I wrote back and thanked them
I've taken a train conductor to court too for not letting me off the train. He told me I was not allowed to leave the train at Brighton station without assistance. Btw I had got on without assistance, I told him that I used Brighton station alot, and have never needed any help. I did thank him for being helpful, and I told him if I did think I needed help I would most certainly ask. He told me there would be a 10 inch gap at the station between tyhe platform and the train. I told him that physics wouldnt allow me to get stuck in something that was smaller than my back wheel. So I sat by the door waiting to press the button, and he called the cops!! He told them I had physically stopped him from doing his job. I told the Cops that he had physically stopped me getting off the train and to watch the CCTV images. The police allowed me to get off the train by myself and I was taken into the the managers office where they told me they would be arresting me with some train offence which sounded like a joke. So I told them to bring it on!!! I was then told that there was policies in place for getting wheelchairs off trains.. and then the manager said something stupid .. he told me it was at the conductors discretion!!!
I got a letter in the post two weks after this event, and they told me that I had to appear at a hearing the next month.. I attended.. and when I got there, I was told it wouldnt be going any further, and as long as I didnt put anyone in danger by my * jumping* off the train, I could continue to do so. I came home with 6 months worth of free travel and £500 as a sorry ;)
The conductor wrote to me a few weeks after that and apologised, he said he had never seen anyone jump off the train in a wheelchair , not when the drop was quite hgh and the gap was quite big..and if he ever saw me again, he would apologise in person! I never did see him again though ;)
Take them to court, some ppl just dont learn without a kick up the arse!!!!
QUOTE (russ1 @ Apr 23 2009, 02:29 PM)

As I understand it in the UK while there are rules about what should be provided the teeth of the law is very limited - your best bet (unless you can interest the disability commission - doubtful) is to take the company / institution to the small claims court for damages as hurt to your feelings. This won't force them to change their access arrangements but will cost them a few quid and be a huge embarrassment. Should just cost you £80 which you get back if you win i think and no opposition costs liability. You should be able to do the whole thing yourself. Of course if they they lose and don't change you can take them back to court the next time they hurt your feelings!
Russ