Hi everyone,
I'm new here although been in my chair for almost 15 (oh doesn't time fly when you're having fun!)
Seriously!
I'm looking for an off road, manual chair and after much research have narrowed it down to the Top End All Terrain Crossfire. Does any one have one of these chairs or can offer any un-bias feedback on its design, use, just anything I should be aware of really?
Or has any one got any advice on other chairs to consider? NOT a Trekinetic though I test drove one the other day at a local dealers and had major reservations about the design and use.
One of my main concerns was how to get up kerbs (I have read other posts about the Trekinetic but here's my bit). The dealer suggested two ways:
Method A: Go up forward : to do this you must recline the seat as far back as it goes (10-15 secs of , messing around), then when seated in this reclining position, and I really do mean reclining, I felt so laid back I could almost fall asleep, that is if I could ignore the impending "I'm gonna fall out the back of this thing" feeling! (although I have to say in it's defence I don't think you could fall out the back easily). Anyway once you have adopted this laid back stance, approach the kerb forwards and bump up it. However I question that even in this laid back position the footplate still only had 2 inches of clearance so anything over that would hit the footplate! ahh I was told the footplate will push back out of the way if this happens. She actually said this like it was a good thing!
Ahhh. (or should that be Aggrhh!) but my feet will then fall off and either catch against the kerb or drag along the floor, neither a prospect I looked forward too. A puzzled look and then realisation that this wasn't such a great "feature" and then!
Method B: Go up backwards : for larger kerbs you spin round, reverse up, lean forward on the footrest (which has little wheels to facilitate this), raising the rear castor then do a kind of reverse wheelie and place the castor up on the pavement and bump the front wheels up. Simple! Well not compared to my normal technique which goes along the lines of:
Small kerb : wheelie to raise front castors and bump back wheels up
Big kerb : wheelie to raise front castors "CHARGE".. and bump back wheels up (now that's what I call simple J)
Anyway never one to back down from a challenge I thought I give it a go.
However before facing possible imminent death (worst case scenario) or at a minimum a bit of a struggle attempting this new technique, I thought I'd give it a dry run in the shop, this is how it went.
I spun round (fine), leant forward ("Christ these things tip easy when you lean forwards" I thought). Now in reverse wheelie mode I went to move backwards, it was at this point that I noticed a fundamental flaw in the design, the footrest doesn't lock when extended. This resulted in the footrest pushing back up into the frame and me performing a spectacular faceplant in the middle of the dealership. "Oh are you OK, that shouldn't of happened" the sales women said "what did you do".
Now I proceed to explain in no uncertain terms exactly what I did, that is I did exactly what I was instructed to do. I then proceeded to say the chair must be faulty as the footrest folded in under pressure. She stated that she didn't think that the footrest locked but would contact the designer (Mr Trekinetic) there and then. She did this and handed the phone over to me and I proceeded to explain what happened.
I was informed that I must of put too much pressure on the footplate and that's what caused it to retract.
I said surely it should have a locking mechanism to prevent this, but he stated only to certain extent. I was as little surprised at this comment and asked if he'd be at the Mobility roadshow in a couple of weeks (this happened about 3 weeks ago now and the Mobility roadshow has come and gone), he said yes and I said that I'd come and see him then to discuss this matter. To be honest I thought the dealer couldn't have had the chair set up correctly for the footrest to collapse so easily, either that or the chair had been installed with some sort of Russian roulette footrest i.e. you're never sure when it'll go off! (or should that be collapse).
Forward to the Mobility show!
I went to the Trekinetic stall and was greeted by a lady (able-bodied) salesperson/demonstrator. Before sharing my experience I ask here to demonstrate how to negotiate kerbs.
'ahhh well there's 2 methods' and she proceeded to explain those methods mentioned earlier.
'You can approach a kerb forwards and bump',
Sorry to interrupt 'What about the footrest' I said
'What about it' She asked
'Well it hangs too low to really exploit this method'
'You can push it out the way using your heels' Can you spot the fundamental floor with this suggestion? I'm sure you can but just to re-iterate she was saying I can use my legs (heels)'¦ let's stop there, that why I use a bloody wheelchair isn't it! Cause I can't use my legs!!!! We continued.
'Sorry I can do what'
'Use your heels to push'
I interrupt 'I can what, sorry'
'Use your heels' slightly annoyed.
I interrupt again 'No I can't do that'
'Why' she asked, ignorant to her ignorance!
'Because I can't move my legs' I state.
'Oh'¦. Well you can reach down and pull the footrest up with your hand'
'and then how do I move forward' I replied.
She stopped and then said (and this is a classic so hold on)
'I don't mean any offence but maybe you're too disabled to use the product, there is always a proportion of people who won't be able to use equipment, we can't accommodate for everyone'
'Hold up a minute' I'd heard enough of her ignorant, un-educated talk 'although I agree with part of your statement that all equipment will not suit everyone, never in my 15 years of being a wheelchair user have I ever been called 'too' disabled to use a wheelchair!'
I'll spare you the entire rant but basically I stated that every dealer I have purchased chairs from has always bent over backwards trying to make sure they work as best as possible for my needs, never, ever have I had someone write me off like this before! Then when I suggested that she is segregating her market to maybe 20% of users (those that use chairs but still have some use of their legs) she became even more defensive stating that 'all their customers are very satisfied with the product'.
It was at this point that Mr Trekinetic (Mike I think his name was) intervened.
Now to be honest he listened to all my concerns and comments and attempted to answer my questions but did have difficultly with responding on how to use the chair when negotiating kerbs. He responded with the same comments as his female colleague, explaining the two methods. I pointed out the difficulties with these methods and instead of arguing he invited me to come along to the show on the following day as a daily user of the Trekinetic will be demonstrating his techniques. Although I would have been very interested in seeing this I had to politely decline his offer as I didn't fancy the 200 mile round trip to the show again the following day!
You may think I hate Trekinetic and the product but I don't.
I would have seriously considered it if someone could have answered my concerns about the product, but I'm sorry to say they didn't. Mike really did try to assist (unlike his female counterpart who I found quite argumentative and dismissive when I was attempting to provide constructive criticism!) and he also invited me back for the demo the following day (but I couldn't return, see earlier comment). I would have loved to see how an everyday wheelchair user has adapted and created techniques to use the Trekinetic as an everyday (something in all fairness the product wasn't initially designed to do) chair.
OK summary:
Positives
Styling '“ looks great, if you haven't seen it in the flesh then you can't appreciate the looks of this thing.
Adjustable Camber bar '“ many chairs have this feature now (I have owned 3 variations myself) but none are as simple to use and versatile as this one, 0 to 24 degrees at the twist of a grip on the camber bar, fantastic!
Disc brakes '“ increase the weight and limit wheel choice but guarantee you won't have any wet tyre slippage, these things can hold back a rhino (Ok maybe not but they do hold really well). Again not so important in an everyday chair but when tyres are muddy/wet/etc these type of brakes work great.
Negatives
Footplate '“ retracts when too much pressure is applied (see above description for details)
Fixed seat size '“ there is only 1 seat size available, it wasn't a problem for me but for those who require a larger or smaller seat could have problems.
Limited cushion choice '“ the seat is one piece moulded carbon fibre, the back of which is curved. This curved seat presents problems with cushion choice as the vast majority (all?) cushions that I know of are rectangular. Not for those who require a pressure-relieving cushion or are susceptible to pressure sores me thinks?
Seating position '“ OK some people love the seating position, I personally know someone who says it's the most comfortable chair he's sat in (but he won't purchase one due to footplate issue, see above). However I found it to be to laid back for my liking and didn't feel it supported me correctly, and this is where the problem lies, due to the seat being one piece moulded carbon fibre there is very little adjustment available, especially when compared to tension adjustable canvas backrests as found on a lot of modern chairs. I was advised that a lumber support could be inserted or some users have created custom foam inserts, but this all seems a little too much hassle and an after thought instead of proper design. Again if it fits you, you'll love it, if it doesn't don't expect it to be the most comfortable of chairs and be prepared to lump it because the adjustments you can make are very limited!
Fixed Push Handles '“ I never have these fitted but completely understand that for some users these are a necessity. In either case these should be detachable, a bracket could easily be placed on the rear of the backrest for these to slot in and out. Again sometimes you really don't want them, especially when in crowded areas on your own as some ignorant individuals feel its there god given right to use them if they are fitted (I speak from experience as I had these fitted on some of my earlier chairs '“ and I used to erupt if this happened!!!)
Jury is out (I can't decide on these features)
Rolling characteristics '“ the rear castor is weird'¦ although I suspect this is something you get used to. In my (all be it limited) test drive I just couldn't get used to it. Apparently to prevent castor flutter the rear castor locks in the forward position when travelling in a straight line. The problem with this is that a semi-forceful push is require on one of the wheels in order to get it out of the locked position. Too much force can result in the castor abruptly 'unlocking' and 180-degree spin'¦ fun yes but not something I'd like to do every day. Again being honest I think this was a lack of my skills in using the chair and sure that in time this characteristic would be second nature and adaptable too.
Attachable umbrella '“ oh how I laughed when the dealer attempted to justify purchasing the chair because of this 'wonderfully inventive' feature LOL
Then on reflection I could see the sense in this '“ I've been out walking the dog and got caught in an unexpected shower, soaked to the skin pushing home, if only I had an umbrella'¦.
Then again it's not for me, why? The same reason I wouldn't be caught dead in one of those maggot suits (you know the ones, the all-in-one suits made for wheelchair users, they look like body bags with arms and hole for your face) it just ain't for me, I'd much rather get soaking wet and catch the Flu, then wear one of them'¦ vanity is a dangerous thing!
OK I think that's enough of my time, gotta get back and do some real work.
Again if there are any individuals out there who has a Top End All Terrain Crossfire and has any pointers on this chair it'd be much appreciated. And if anyone has anything to add to my Trekinetic rant/review then I'd love to here your comments.
One final point '“ the two main wheelchair dealers (both owned and run by wheelchair users) where I live decided not to stock the Trekinetic due to some of its current limitations. The dealer that I had to visit to actually test drive the chair is local too but I have never used them before as not one of their staff is disabled, this goes against my own rules'¦ hell you wouldn't take driving lessons from someone who hasn't passed there test would you! That is how desperate I was to try this chair and I really wanted it to work for me, unfortunately it didn't L
I still believe the Trekinetic has real potential but, for the time being at least, I'll stick to conventional chair design, £3000 is just too much money to risk on something that I believe still requires fine-tuning and certain 'flaws' ironed out. Taking a quote from Trekinetic literature 'Trekinetic operate a policy of continuous development. Specification may be substituted or upgraded without notice'.
I'm all for continuous development but not at my cost'¦ let me know when a truly polished/finished product is ready and I'll be first in the queue to give it another test drive.
