3 replies to this topic

[Irenec]

Dose anyone use any UK care agencies? If so how is it working out.
I dont mean live in carers. I mean local ones.

Edited by Irenec, 27 November 2009 - 12:05 PM.

[Susi]

Hi there Irenec
i myself don't use a UK Care agency, but my daughter works for one, Active Assistance.
from all accounts and purposes, a top class agency. The way they look after my daughter (in terms of employee) and the way they are caring towards their clients/patients, i suggest you try them.
Here is the link http://www.activeass...ce.com/clients/
Good Luck
susi

[Tinbasher]

Just for information Active Assistance was founded by an SCI Tetraplegic. Not sure if is still there.

Tin

[ajl338]

I used one up to this year. I was new to direct payments and it was the easiers way to sort it out.
Where i live there are a lot of old people so most the people the care agency visit is to old people who need shopping or social calls. I didnt want that. I wanted someone to help me clean my house and push my shopping trolly and i dont need looking after.

I found the cleaning leaving something to be desired ( i could have done as well), the corrners where i cant reach didnt get done. I also hated the way when we went shopping she would walk so slowly and want to go down the alcohol isle (i'm allergic to the stuff so i didnt need to buy any)

What got me more than anything else is the fact that the agency couldnt send me a bill on a regular basis so i was trying to fill in the forms to show SS where i had spend the money and couldnt bcause i didnt have to right invoices and every month when they did come they were incorrect. I didnt think it was that hard to do number of hours (less than 20) x price per hour. I still owe them about 15 hours money but they havent bothered to send me a bill, that was dating back from may.

I now decide who i employ, negative side is i dont get a replacement if my PA is ill but i do decide who comes and when and they come on my terms so if i feel they havent done a good job i can say so.