8 replies to this topic

[silone74]

Just had an email from cyclone mobility to say they are now selling the marvel chairs it does not have a price but they also sell the carbon fibre future chair too.

Si

[Steviewo]

Theyre selling it for £4695.

I think the Canadian retail base price is $5995 ((£3490) - so over a grand more!

Edited by Steviewo, 28 January 2010 - 05:55 PM.

[silone74]

They did that with the future chair too selling it for nearly £1000 more than the company that make the carbon future chairs thats just a rip off.


Si

[Texaswheelz]

Well it does have to be shipped over sea's. I'm sure that's where part of the extra charge is. There are probably some other fee's associated with it also.

[DaveP]

You have to accept that Cyclone will also be providing you with a service, back-up, guarantee, etc and all this has a value.

If you feel you can get the same support service from a supplier in the US, then buy from one of them and arrange & pay for your own import, pay the government duties and then when it's not as you want, see how you feel about the money you spent.

They are a business providing products and a service, like all other business, so why do you expect that to be free of charge?

I bet both my bollocks that you can't buy the same chair from a US supplier and get it shipped over to the UK and cover the import duties etc and be better off.

[silone74]

Well you dont pay import tax on disabled equipment imported into the UK and the carbon chair is made in this country I have spoken to the company when they sold it themselves and they offered the warrenty on there chair and it was nearly £1000 cheaper than cyclone are selling it? the delivery from the US for the Marvel would not come to £1000 but it is just another case of the UK charging more for the same product as the US I got my spinergy LX's from the states and including delivery saved £200 than if i bought them in the UK and paid no taxes the same as you dont pay VAT on disabled goods in this country either thats probably why they stick the prices so high.
O and just lets say that cyclone wont pay the retail value of the chairs just as any business they will pay alot less for the chairs so they make alot of profit from each chair.



Si

Edited by silone74, 29 January 2010 - 04:10 PM.

[Texaswheelz]

It's a business, businesses are there to make money. Simple economics.

My wife has a business. One of her big sellers are chocolate covered strawberries. I can promise you that you can go and buy strawberries from the store, buy chocolate from the store, melt the chocolate yourself and dip the strawberries in it for much cheaper then she sells them for, yet people still buy them. Along with everything else she makes that has a mark up on it from what she buys.

Okay, well you say she is charging for labor...etc. We also buy bottles of water in cases from the same store that everyone else shops at (Wal-Mart) and then sell it by the bottle for more then it would cost you at to buy it yourself. No labor, no skills, no expertise involved. It's just more convenient for them to buy it while in our shop, then going to the place we bought it themselves.

The company in the UK does have cost, they can't buy it for £3490(what some one said it was in Canada) and then sell it for £3490. They would make no money and it would be pointless for them to sell it. They do have to pay to have it shipped. They do have to pay for employee payroll, they do have to pay for the building they work out of, they do have to pay for utilities...etc. Where do you think the money would come from if they sold everything at cost to them?

I'm no in the UK, I don't know the company or whether how much they are charging for it is to much or not enough. I do know that businesses don't go into business to not make a profit though. If however you are getting it from some non-profit organization, then your right, they shouldn't up the price. If you feel you don't want to pay mark up prices then do as Dave says and try to buy it and have it imported yourself.

Edited by Texaswheelz, 29 January 2010 - 06:56 PM.

[silone74]

If I wanted the chair I would buy it and have it shipped from canada it would be cheaper to do it that way if people want to pay Cyclone( that wont pay £3490 for the chair's they will buy them trade) over the odds for it thats upto them just as its upto the people buying chocolate covered strawberries.



Si

[S-Cyclone]

Hi Si and all others viewing these messages.

I'm Stuart Dunne the founder of Cyclone back in 89 and now a Joint owner with Dave Hawkins.

We are the UK retailer for the Future chair and sell it for exactly the same as Marcus does directly, however what we did add to Future was a continuos development and knowledge of user requirments from the 20 years I've been in the world of active user mobility products and a focus on making the product better on a daily basis. Daves professional skills and the 'Team' at Hull are now providing all of our customers with an even better service than ever.

The Marvel directly converted from $ to £ is approx £3750 - however there are many factors to take into account when pricing a product for the UK.

Firstly there are Shipping Charges and Duty deferment costs, then the way we operate in the UK means WE come to visit you at your home or place of work to show the product assess and quote. Fuel in the UK is approximately 3 times the cost of fuel in the USA and Canada.

The price of any product is carefully assesed so that we at Cyclone can continue to provide the excellent service that we believe you as a client deserve.

When I heard about the Marvel, I was so impressed with it that I contacted the company to find if we could distribute it becuase it is the kind of innovation that I always strive to deliver to our clients. Cyclone were the first people to approach the company and ask to distribute - we equipped with Demo stock and are bringing it to you with the ability to view it before you purchase it, try it before you buy it, however it is explained what you no longer have to do is order a $6,000 product on the internet without any local contact for technical support, set up, after sales. And also considering the FACT that if you did import the product direct there would be no company in UK to address MHRA technical directives.