[RoyC]

Hi i have just booked a holiday with jet2.com but they said i had to get my doctor to fill out a medical info sheet but i haver never in 30 years of travelling ever had to proviide anything from my doctor before i have lost count of the times i have been abroad and really can't understand why they want to know s o much info just to fly to spain the form is 2 pages and 16 questions need answering can anybody tell me why they need this info i mean jet2 dont actualy help me in anyway whatever to board the plane its the airport staff who help me transfer from aisle chair to seat im i phoned there helpline at 50p per minute and was on the phone for over 30 mins and nobody could tell me why they actually need this form except to tell me if i didnt get my Dr to fill it in i cant fly my Dr also wants 30 to fill it out as he can only do it after surgery hours and says thats the rate to fill such forms out it has left me fuming many thanks

[KeepTheFaith]

What kind of questions are they asking? I could see maybe a signed statement from a doctor stating it is safe for you to fly, but even this seems discriminatory.

[allister]

Hi Roy,
Just been to Mallorca, got back 19th March. I wasn't asked to supply any info at all. I was only asked my medical condition as to why I needed the ambi-lift and the isle chair.

Through experience though, I always get a note from my GP stating that I am fit and well to travel, along with confirmation of the meds that I will be taking with me, and that they need to remain with me as hand luggage ( although this time they filled a small carry on suitcase all to them selves!)lol

I worked as a travel agent for 22 years and ran a chain of 6 agencies. Although I have been out of the business for 9 years now, I to am at a loss why they want this. Try approaching Jet2.com again, may be by email asking for clarification as to why they require this sensative and personal info.
But at the end of the day, they are quite within their rights to refuse you boarding if you don't comply with their "Saftey"measures.
AL

[RoyC]

Hi Al and thanks for your reply im the same as you as in travelled all over the world and never once been asked for any medical evidence whatsoever if it was just a note stating i was a para i would have no probs but the medical questionair is so detailed it is totally out of order i have been in contact with jet2 by email and heard nothing even spoke to there so called dedicated wheelchair advisors but they were just call centre staff in india and had no idea why there co needed so much detailed info i cant find out why such info is needed as i stated i only need assistance from aisle chair into seat nothing else in the past i have even got a last minute flight and never had any probs whatsoever im just trying to find out why they need so much info it has really bugged me lol

[guido]

RoyC, on Mar 25 2010, 03:29 PM, said:

Hi Al and thanks for your reply im the same as you as in travelled all over the world and never once been asked for any medical evidence whatsoever if it was just a note stating i was a para i would have no probs but the medical questionair is so detailed it is totally out of order i have been in contact with jet2 by email and heard nothing even spoke to there so called dedicated wheelchair advisors but they were just call centre staff in india and had no idea why there co needed so much detailed info i cant find out why such info is needed as i stated i only need assistance from aisle chair into seat nothing else in the past i have even got a last minute flight and never had any probs whatsoever im just trying to find out why they need so much info it has really bugged me lol

Do your homework. Find out what the airline regs are and whether they are entitled to ask you for this or whether they are legally out of line.

If they are entitled to do it, then vote with your feet and go by another airline next time.

If they are legally looking dodgy, then write to the head of complaints and c.c. it to the CE (always by name), and state your case, including reimbursement for your time on their expensive phone line and the doctors fees. Assure them that you will be taking this to whichever journos and public bodies you have found in advance who will help you. Be firm but be fair. they are a business and they have a right to put things right before anyone goes off at them.

Remember Ryan Air tried charging for Special Assistance (which does cost them) and the public pressure and media storm was so great they dropped it.

Be rationale and do something about it. It may help others later on.