13 replies to this topic

[Vanessamaee]

I was injured April 30th of this year. The doctors decided to do my wheelchair evaluation the first day I got out of ICU. I was in a hospital chair when I started inpatient rehab and then got my loaner chair half way through. It's a quickie Q7. It has a 12 in back and at first a hated it because I couldnt feel the back, had no arm rests, and was weird compared to the hospital chair, but as I adjusted to my new body I began to love it. Today, we got the call that my chair is in. So we went to pick it up, at first I was really excited, but WOW! Could it have gone any worse!? The back is 20in tall, the width is HUGE, the seat is 4 inches higher than the loaner which now makes every transfer and uphill/downhill transfer, and to cut this short, its like being back in a hospital chair! The thing is HUGE!!! Being new to all this we werent sure what to do so while theyre looking for the correct brakes,caster wheels, cushion and fabric guards (all were incorrect) I'm still using the loaner chair. Is there any suggestions on how I can make this wheelchair SIMILAR to the loaner? The company we're going through always seems very rushed and are better at ignoring our questions then helping. My chair is also a quickie q7. The part that made me the most angry was when they gave me the loaner they told me "this is exactly what your chair is going to be like" It couldnt be any more different!!!! Sorry now im just ranting, im just really frustrated.
Thank you
Have a good week!

[Astack23]

the same thing happened to me when I got out of the hospital. The chair they ordered for me was way too big for me. I would try and see if you can get a chair from them in exchange which has the correct measurements for you. I think this happens a lot.

[rue2you]

Tell them to look closely at the chair you like, measure it and make it happen! They are the "experts" so make them do their job! Tell them not to bill your insurance or do anything else until they fix it! They can send things back - it will be a pain for them but a bigger pain for you if you get stuck with a chair you hate. Make it happen now while you are in the window of time to make it work. Fight for what you want - you have to live in it every day. They won't remember you or your chair after awhile so make them do what they say. I am ranting now but I am passionate about this. In the short time I have been in the chair, my PT helped answer a zillion questions about this stuff so I feel like I know what I am talking about and I have seen so many people sitting all wrong in their chairs and it is not their fault!! Rant over!

[Tetracyclone]

What Rue said! Do not accept this chair and be firm repeating that they made the mistake. DO NOT ACCEPT THIS CHAIR FROM THEM!

[HaYn]

Definetly keep them to their word of your new chair being like your loaner. Dont settle for anything less than what is "perfect for you". Their life aint about living on a chair like us as SCI's....they dont and cant possibly understand. A comfortable chair is a comfortable life dont let this come back to haunt you. lol

[goose]

DO NOT ACCEPT this chair!!! Do not sign for it! Ask to be properly measured or tell them you will go somewhere else. Call your insurance company explain that 'the name of provider' ordered you the wrong chair and not to pay them until you are correctly fitted. [may have to stay on top of this too...you just don't want them getting paid and you in wrong chair or unable to order another replacement]this is very important!!!!!

I was fitted/measured before it was ordered and again when it came in. This process took a good hour both times.

There are too many places that sell chairs for you to be unhappy. Even if you have to go out of town, do it. Call different suppliers and ASK FIRST if they 'measure you' before ordering you a chair. Not all suppliers sell Quickies, be sure they are a Quickie dealer. You can even call or google quickie to find a list of suppliers in your area.

This will be an important part of your daily life.....do lots of homework ...do not settle for anything wrong!

Some places even have different type chairs you can try out. Make them please you !

[rjwheelz]

Vanessamaee, on 15 August 2011 - 06:32 PM, said:

I was injured April 30th of this year. The doctors decided to do my wheelchair evaluation the first day I got out of ICU. I was in a hospital chair when I started inpatient rehab and then got my loaner chair half way through. It's a quickie Q7. It has a 12 in back and at first a hated it because I couldnt feel the back, had no arm rests, and was weird compared to the hospital chair, but as I adjusted to my new body I began to love it. Today, we got the call that my chair is in. So we went to pick it up, at first I was really excited, but WOW! Could it have gone any worse!? The back is 20in tall, the width is HUGE, the seat is 4 inches higher than the loaner which now makes every transfer and uphill/downhill transfer, and to cut this short, its like being back in a hospital chair! The thing is HUGE!!! Being new to all this we werent sure what to do so while theyre looking for the correct brakes,caster wheels, cushion and fabric guards (all were incorrect) I'm still using the loaner chair. Is there any suggestions on how I can make this wheelchair SIMILAR to the loaner? The company we're going through always seems very rushed and are better at ignoring our questions then helping. My chair is also a quickie q7. The part that made me the most angry was when they gave me the loaner they told me "this is exactly what your chair is going to be like" It couldnt be any more different!!!! Sorry now im just ranting, im just really frustrated.
Thank you
Have a good week!

Yep agree totally don't pay for it. They obviously not measure you properly. I have this issue at the moment with being fitted for a new wheelchair which in many ways it worse than my old chair and all because they say i am not siting correctly in my old chair but thing is the body gets used to a position and once you been in a position for so long your not going to be comfy at all in another so better to help support you according to what makes you comfortable. Anyhow thats my experience as well. The old chair had features that were much better than the new frame and it was a old quickie 2. Have a good day.

[goose]

Hey rjwheelz....I agree. I Love my old 24 year old Quickie 2 much better than my new chair. I think it's a much better quailty chair. I think QUICKIE has lowered their standards.

[davjed]

You're new at this in every way. Don't get off to a bad start by settling for something less than you need. This is important not only now but father along the road as you progress. Don't get something that will hinder your comfort and mobility. A lot of these places, especially in small towns, are not staffed by personnel capable of fitting a chair. They are interested in selling a chair and haven't a clue about what an individual needs. I let a high power salesman get me something other than what I requested probably because his commission was higher on that model. It wouldn't fit in my truck so I refused it and made him get what I wanted. Make them do it right even if you have to threaten them with a complaint to Medicare or your insurance company.

[wheeliebear75]

Totally agree 100% with every one of these lovable nuts in the peanut gallery! You're going to be stuck with this chair for the next FIVE YEARS!

[rjwheelz]

goose, on 17 August 2011 - 12:01 AM, said:

Hey rjwheelz....I agree. I Love my old 24 year old Quickie 2 much better than my new chair. I think it's a much better quailty chair. I think QUICKIE has lowered their standards.

Hi Goose, Totally think they are looking at how it looks more than what purpose each part of the chair serves the new one now they have to get new arm handles for people to push me as the ones that came with my new chair are too low and they have to get some device to put onto the lower part at the back so if I am pushed by people they can tilt the chair with their foot the old quickie 2 had a little bar as part of the frame. Plus the worst thing with the new frame is that it is longer which makes it harder to place in the front passanger seat when I am getting in and out of the car. Whoever is on their design team should be told to not just change something cause it doesnt look good and too think of how practical something is or is not before thinking of changing it. I rather go with practical over looks anyday.

[Vanessamaee]

Hey guys (: update! The ONLY seating company within a reasonable distance from where I live is this one and they are being a PAIN in my butt. They are doing EVERYTHING possible not to fix the chair. They are telling me things like "Well you see, we ALWAYS put those casters on wheelchairs going to new users because they are kind of like training wheels and will limit how often you fall forward out of your chair" my respons was "Well Ive had the other NORMAL caster on my loaner chair that I've had for the past 3 months, I got it RIGHT after my injury, and have not fallen out of my chair forwards once" They responded "Oh, well your going to." THANK YOU! I know it'll happen sooner or later but I still dont want the training wheels you put on my wheelchair without asking!!!! Then when talking to them about the incorrect cushion they gave me they said "you just need to do more pressure reliefs, you sores aren't our fault" I DO pressure reliefs! lol ALL the time! I honeslty think Im incapable of just sitting in one spot lol and they made even more excuses about everything else... So finally we did contact my insurance company and we now have a meeting with a rep from my insurance company and the seating company in about a week to try and get things sorted out. This is just ridiculous.

[rjwheelz]

Vanessamaee, on 18 August 2011 - 07:38 PM, said:

Hey guys (: update! The ONLY seating company within a reasonable distance from where I live is this one and they are being a PAIN in my butt. They are doing EVERYTHING possible not to fix the chair. They are telling me things like "Well you see, we ALWAYS put those casters on wheelchairs going to new users because they are kind of like training wheels and will limit how often you fall forward out of your chair" my respons was "Well Ive had the other NORMAL caster on my loaner chair that I've had for the past 3 months, I got it RIGHT after my injury, and have not fallen out of my chair forwards once" They responded "Oh, well your going to." THANK YOU! I know it'll happen sooner or later but I still dont want the training wheels you put on my wheelchair without asking!!!! Then when talking to them about the incorrect cushion they gave me they said "you just need to do more pressure reliefs, you sores aren't our fault" I DO pressure reliefs! lol ALL the time! I honeslty think Im incapable of just sitting in one spot lol and they made even more excuses about everything else... So finally we did contact my insurance company and we now have a meeting with a rep from my insurance company and the seating company in about a week to try and get things sorted out. This is just ridiculous.

How did the meeting go with the insurance company rep? Just stick to your guns )

[Vanessamaee]

rjwheelz, on 25 August 2011 - 12:48 PM, said:

Vanessamaee, on 18 August 2011 - 07:38 PM, said:

Hey guys (: update! The ONLY seating company within a reasonable distance from where I live is this one and they are being a PAIN in my butt. They are doing EVERYTHING possible not to fix the chair. They are telling me things like "Well you see, we ALWAYS put those casters on wheelchairs going to new users because they are kind of like training wheels and will limit how often you fall forward out of your chair" my respons was "Well Ive had the other NORMAL caster on my loaner chair that I've had for the past 3 months, I got it RIGHT after my injury, and have not fallen out of my chair forwards once" They responded "Oh, well your going to." THANK YOU! I know it'll happen sooner or later but I still dont want the training wheels you put on my wheelchair without asking!!!! Then when talking to them about the incorrect cushion they gave me they said "you just need to do more pressure reliefs, you sores aren't our fault" I DO pressure reliefs! lol ALL the time! I honeslty think Im incapable of just sitting in one spot lol and they made even more excuses about everything else... So finally we did contact my insurance company and we now have a meeting with a rep from my insurance company and the seating company in about a week to try and get things sorted out. This is just ridiculous.

How did the meeting go with the insurance company rep? Just stick to your guns )

Meeting is suppose to be today with the a rep from the seating company and a rep from the insurance company and theyre suppose to fix my chair today, meeting was suppose to be at 1 and it is now going on 1:20... We'll see how this goes lol