So I know I have started a thread explaining the issues I went through trying to get my wheelchair. It was ordered too large and also came with many incorrect features (I think they mixed my chair up with someone elses). I got it in august and it was taken back the next day since so many things were wrong (back height, casters, cushion, foot rest, brakes, Angle of the frame, handles and it didnt come with fabric guards... also the frame was too large). I was told I would get the chair back in 2 weeks. a month and a half later my mom called asking where my chair was "Oh its sitting in the back room with all the parts on it. It should be ready in about a week" is what we were told. 2 weeks later, no chair. So my mom called again. The guy set up an appointment to bring the chair back, fixed. Well he showed up with it... and nothing was fixed except it came back with no cushion at all and there were these huge brake extenders on it??? I dont know if any of you guys have seen those but they look like giant elephant tusks coming out of the wheelchair. I wish I wouldve gotten a picture with them on. He took it back, said he'd fix it, be back in 2 weeks. month later my dad calls (he can be scary) and told them that if they are unable to get me my chair in a timely manner we are going to withdrawl and go somewhere else (we have been talking to our insurnace through out all of this about it). The guy told my dad that they are unablet o fix my chair since it was the frame that was made incorrectly so we needed to do a new seating evaluation. He came over the next day, I told him EXACTLY what I wanted, he sent the order to the sunrise rep while he was sitting in my living room. and the chair was suppose to be ordered the next day. WELL the order got lost, go figure. The chair was suppose to show up 2 weeks (whats up with the timing of 2 weeks?) after the new seating eval. 2 weeks pass, my dad calls very irritated. They find out the chair was never ordered. They then put it on rush order and over night delivery. I JUST recieve my new chair Tuesday of this week, just put the new tires on it today, and have got everything fitting perfectly (: The company also handled everything very well. They admitted it was their mistake, they paid for the replacement chair and the difference between it and the original. They also paid for the rush order and over night shipping. I am overall (now) very pleased.
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the loaner chair
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The first chair after a little bit of cosmetic surgery (this is with an attempt to fix the casters and that was the loaner chairs cushion on it so my cat could sleep while the guy was working on the loaner chair... yes the cat is spoiled... this is also after I removed the brake extenders, anti-tips, arm rests and handles...)
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My new chair (:
Edited by Vanessamaee, 16 December 2011 - 10:31 PM.
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the verilite ICON LOW. so happy that she intervened. because I was getting so sick of dealing with them. 
