robjames, on Oct 2 2007, 07:00 PM, said:
Hello, my name is Robert, I live in Australia I am writing to you to inform you about the product Airpulse PK cushion which you have on your website, is a product which I have tried out and paid a lot of money for, only to find that he does not work, does not do what they say it will do on the website .
I am a quadriplegic C4, in April of this year I was confined to bed because of pressure sores. Through desperation, trying to solve a problem by decided to give the Aquila Corp. products Airpulse PK pressure relieving cushion a go.
As soon as I got it to live it to me, we took it out of the box and tried to plug in the air hoses into the base units outlet, which immediately broke off with very little force, so I hhad to send the whole cushion back to the US. After getting it back, I sat on it for the first time for only 3 hours, after which I discovered the cushion had caused a very bad bruise on my bottom. I had an Occupational Therapist do proper mapping on this cushion which showed completely different results to the mappings Aquila Corp has on their website.
So I have a $5000 AUD cushion ssystem which does nothing and I can't resell it if it doesn't do anything. The company refused to help me in any way and with no refund whatsoever , so my warning to your members is , Do Not Buy a Aquila Airpulse PK Cushion, they are hopeless. Get one of the gel flotation cushions, without mentioning any brand.
Thank you
I own one of these cushions and I feel it is the best product in its class on the market. After reading your post I make some assumptions and observations. First you say you broke off a fitting with very little force. As with any product you need to be able to follow instructions and use a little common sense. The base unit fittings have to be "seated" to accept the hose fitting as is clearly explained in the instructions. If this is not done and you try to jam the hose fittings into the base unit fittings one can assume that something may be strained and break. This is probably why they clearly spell it out in the instructions. I have the instructions booklet and I know for a fact that they explain this.
Next if you read the instructions you will see that there are several degrees of inflation that you can inflate the cushion to. One must again use some common sense here. They specify a starting point that customers need to try for a short period of time. If adjustment is needed you have the option of putting more or less air into the pad. I personally think this is brilliant because personal preference, body type, sitting posture, chair type, amount of tissue under the boney prominences will all play a part in the ideal amount of inflation to optimize the pad for that individual. The first time you sit on ANY new cushion you have to exercise a little dilligence and not over do it. Your body is sitting on something entirely different than what it has been used to so you need to approach this process in progressively longer sitting sessions to let your body adjust. I am surprised your therapist didn't explain this to you.
Next you talk about a mapping and the results look different that those on the website. You must not know about pressure mapping. Each and every person that has a pressure map done will have different results. The type of pressure mapping system will read differently and even the same type of pressure map will register different results based on the time since calibration, full scale limits, number of sensors, surface area covered on the mapping surface and the knowledge of the operator. I would guess that the people at Aquila are simply showing the pressure mapping results that their cushion can achieve when they post pressure mapping samples. Surely no reasonable person would expect to replicate exact pressure mapping as another person of a different weight and body type and with a different pressure mapping system.
I question your comment about the company not helping you in any way. They have been fantastic to work with for me when I had questions. I bet if you contacted them again they would work with you. Maybe the issue is something got broken in shipping and it simply needs to be looked at by the company. Do yourself a favor and contact them and have them evaluate the cushion. if the cushion was sent by UPS it is very possible that it got bashed during shipping. They are not gentle with packages.
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